Unscripted: Real Patients Share How Daily Video Care Bridges Gaps Between Visits

Guests:
Dr. Toyosi Okurounmu, National Chief Medical Officer and VP of Medical Leadership and Clinical Performance, UnitedHealthcare Community & State
Sebastian Seiguer, CEO & Co-Founder, Scene Health
John Paul David, UnitedHealthcare Member (Nevada)
Demetra Turner, UnitedHealthcare Member (Texas)

Top Five Takeaways from the Panel

1. Daily video support builds accountability and trust
John and Demetra described how recording short check-ins with Scene Health’s nurses helped transform medication-taking from a chore into a daily habit, reinforced by human connection and encouragement.

2. Real adherence goes beyond prescription refills
As Dr. Okurounmu noted, refill data alone can’t confirm if patients are actually taking their medication. Video-based Directly Observed Therapy offers objective proof and ensures that medications are taken correctly and consistently.

3. Technology extends care between provider visits
Both members emphasized how Scene Health filled the gap between quarterly or semi-annual provider appointments—offering daily support that helped them stay on track when life got in the way.

4. Personalized support addresses barriers
From helping with pharmacy shortages to offering emotional encouragement after a stroke, care team members became trusted partners who advocated for John and Demetra’s health beyond medication alone.

5. Proven strategies meet modern tools
Rooted in the evidence-based model of Directly Observed Therapy used in global public health, Scene Health leverages smartphones and video to bring this gold-standard approach into chronic disease management for Medicaid populations.

Conclusion
This panel highlighted the power of blending human connection with digital innovation. With daily support, accountability partners, and evidence-based adherence strategies, members like John and Demetra are reversing diabetes, regaining independence, and living healthier lives. Thank you to UnitedHealthcare and Scene Health for leading the way in bridging gaps in access and trust.