Care. Every day.

Breakthrough medication support for better health.

At Scene, we meet patients where they are—every day—to build trusted relationships and empower lasting change.

Illustration of a diverse care team with a pharmacist, nurse, and coach, representing experienced and motivational healthcare professionals.

People

Expert care,
human connection.

They’re experienced, motivational, and real. Our care team of highly qualified pharmacists, nurses, navigators, and coaches become advocates and confidants who can inspire positive behavior change.

Illustration of two people in video calls, representing targeted, science-backed interventions for patient self-management.

Science

Evidence-based,
CDC recommended.

Our targeted, science-backed interventions include Comprehensive Medication Reviews, video Directly Observed Therapy, Linkage to Care, and more, all of which help patients address challenges, build new habits, and self-manage their conditions.

Illustration of an elderly woman holding a smartphone, carrying a child, and holding hands with another child, representing accessible health technology for diverse groups.

Technology

Accessible, 
easy to use for all.

We’ve been improving health equity in “hard-to-reach” groups for over 10 years. Our app works in low-connectivity areas, uses the patient’s own smartphone, supports 20+ languages, and uses messaging that’s easy to understand.

Immediate and enduring value for organizations across the healthcare landscape.

Reduce ED by 26% and IP by 17%1

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Achieve 92% member satisfaction

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve clinical outcomes

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Impact 5+ quality metrics

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Achieve 92% member satisfaction

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve clinical outcomes

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Impact 5+ quality metrics

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve utilization by 14-20%1

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Achieve 92% member satisfaction

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve clinical outcomes

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Impact 5+ quality metrics

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve utilization by 14-20%1

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Achieve 92% member satisfaction

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve clinical outcomes

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Impact 5+ quality metrics

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Improve utilization by 14-20%1

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Patients kick-start and sustain improved health for life. Hear it from them.

Empowering patients to take control of their condition and take their medication properly delivers unparalleled clinical outcomes.

In a majority Medicaid population, we helped pediatric members with asthma in West Baltimore reduce their inhaler error rate from 73% to 0% in 3 weeks and achieve an 80% adherence rate after 4 weeks.5

We helped Medicaid members with an average A1C greater than 9 achieve an average decrease of 1.8 points.4

In a Medicaid MCO population, we helped 72% of members with hypertension achieve self-monitored blood pressure readings within the controlled range.11

In patients with Sickle Cell Disease, video DOT for hydroxyurea resulted in observed adherence rates of 88%8 and improved median medication possession ratio (MPR) from 61.7% to 84.4%.9

Across numerous publications, patients have achieved treatment success rates as high as 96%12 and patient adherence rates consistently ranging from 90-100% with our program.2,12,13

We helped pediatric heart transplant recipients achieve a 90% average adherence rate with a 21.7% reduction in major late ventricular events (MLVI).10

In a pharmacist-led implementation of our program in Nevada, HIV patients achieved a 98% observed adherence rate to life-saving ART therapies.14

In a population of 85% Medicaid members with SUD in a methadone program, we helped participants achieve an 88.6% average observed adherence rate.7

In an SDOH-burdened, injection drug-using HCV population across 8 U.S. regions, our solution drove a 91% sustained virologic response (SVR) with an 84% average observed adherence rate.6

Backed by science

We have the most extensive catalog of peer-reviewed publications among medication adherence companies. Over 25 peer-reviewed publications show our technology-enabled service boosts true medication adherence, the fastest way to improve health.

Collage of peer-reviewed publications demonstrating the effectiveness of technology-enabled medication adherence services.

MedEngagement uses
1:1 async video, chat, phone, email, and mail to deliver
personalized medication support at scale.

Video DOT

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Outreach & education

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Outreach & education

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Outreach & education

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Our 700+ customers spanning health plans, public health, life sciences, and more are transforming disease management.

“Scene does more than medication adherence. It’s a comprehensive solution that’s helping us drive improvements in outcomes, clinical health services, and pharmacy quality measures.”

Director of Quality, MidAtlantic Medicaid MCO

“Scene Health has a long-standing focus on advancing health equity through daily connections.”

Jacki Porter, Senior Clinical Program Manager
UnitedHealthcare Community & State Clinical Capabilities

“[Through Scene’s video DOT strategy], we see improvement in our outcomes and not just the A1C control, but the other parts of things that need to be done for members with diabetes. We’re seeing that they are more compliant with their eye exams, and they’re more compliant with other items of care that they need.”

Suzanne Moxham, Director, Quality, Accreditation, and Government Programs at CareFirst BlueCross BlueShield

“With Scene Health, members are able to take control of their health with some extra help and daily connections, supporting and motivating children through asthma medication adherence. This is done through a clinical program called video Directly Observed Therapy (vDOT).”

Jacki Porter, Senior Clinical Program Manager, UnitedHealthcare Community & State Clinical Capabilities

“Scene has been a lifesaver! For people needing closer monitoring of their medications and medical conditions, this service is beneficial to all!

Public Health Department

“Scene has been a lifesaver! For people needing closer monitoring of their medications and medical conditions, this service is beneficial to all!

Public Health Department

“The Scene team worked closely with the trial team to ensure that any potential administration issues were caught quickly, which allowed prompt follow-up with trial participants by research sites.”

Sr. Director, Clinical Trial Management, CRO

References

  1. Improvement in utilization for an emerging and high risk population of members with diabetes. Analysis performed by a medical economics team of a large national Medicaid MCO. Cost savings & reduction in ED/IP visits represent impact on Scene engaged members compared to unengaged population.
  2. Morris, S., Miner, M., Rodriguez, T., Stancil, R., Wiltz-Beckham, D., & Chorba, T. (2017). Notes from the field: Tuberculosis control activities after Hurricane Harvey — Texas, 2017. MMWR Morbidity and Mortality Weekly Report, 66(49), 1362–1363. http://dx.doi.org/10.15585/mmwr.mm6649a5
  3. Holzman, S. B., Zenilman, A., & Shah, M. (2018). Advancing patient-centered care in tuberculosis management: A mixed-methods appraisal of video directly observed therapy. Open Forum Infectious Diseases, 5(4), ofy046. https://doi.org/10.1093/ofid/ofy046
  4. CareFirst data, needs a citation
  5. McIntire, K., Weis, B., Litwin Ye, L., & Krugman, S. D. (2022). Feasibility of video observed therapy to support controller inhaler use among children in West Baltimore. The Journal of asthma : official journal of the Association for the Care of Asthma, 59(10), 1961–1972. https://doi.org/10.1080/02770903.2021.1984525
  6. Litwin, A. H., Lum, P. J., Taylor, L. E., Mehta, S. H., Tsui, J. I., Feinberg, J., Kim, A. Y., Norton, B. L., Heo, M., Arnsten, J., Meissner, P., Karasz, A., Mckee, M. D., Ward, J. W., Johnson, N., Pericot-Valverde, I., Agyemang, L., Stein, E. S., Thomas, A., Borsuk, C., … HERO Study Group (2022). Patient-centred models of hepatitis C treatment for people who inject drugs: a multicentre, pragmatic randomised trial. The lancet. Gastroenterology & hepatology, 7(12), 1112–1127. https://doi.org/10.1016/S2468-1253(22)00275-8
  7. Hallgren, K. A., Darnton, J., Soth, S., Blalock, K. L., Michaels, A., Grekin, P., Saxon, A. J., Woolworth, S., & Tsui, J. I. (2022). Acceptability, feasibility, and outcomes of a clinical pilot program for video observation of methadone take-home dosing during the COVID-19 pandemic. Journal of substance abuse treatment, 143, 108896. https://doi.org/10.1016/j.jsat.2022.108896
  8. Creary, S., Chisolm, D., Stanek, J., et al. (2020). Measuring hydroxyurea adherence by pharmacy and laboratory data compared with video observation in children with sickle cell disease. Pediatric Blood & Cancer, 67, e28250. https://doi.org/10.1002/pbc.28250
  9. Creary, S., Chisolm, D., Stanek, J., Hankins, J., & O'Brien, S. H. (2019). A Multidimensional Electronic Hydroxyurea Adherence Intervention for Children With Sickle Cell Disease: Single-Arm Before-After Study. JMIR mHealth and uHealth, 7(8), e13452. https://doi.org/10.2196/13452
  10. Killian, M. O., Clifford, S., Lustria, M. L. A., Skivington, G. L., & Gupta, D. (2022). Directly observed therapy to promote medication adherence in adolescent heart transplant recipients. Pediatric transplantation, 26(5), e14288. https://doi.org/10.1111/petr.14288
  11. Scene Health. (2023). Case Study: Improving Hypertension Outcomes with a Medicaid Health Plan. Scene Health. Retrieved from https://insights.scene.health/hubfs/Scene%20Public/Case%20Studies/Health%20Plans/Scene%20-%20Health%20Plan%20Case%20Study%20-%20Hypertension.pdf
  12. Perry, A., Chitnis, A., Chin, A., Hoffmann, C., Chang, L., Robinson, M., Maltas, G., Munk, E., & Shah, M. (2021). Real-world implementation of video-observed therapy in an urban TB program in the United States. The international journal of tuberculosis and lung disease : the official journal of the International Union against Tuberculosis and Lung Disease, 25(8), 655–661. https://doi.org/10.5588/ijtld.21.0170
  13. Holzman, S. B., Zenilman, A., & Shah, M. (2018). Advancing Patient-Centered Care in Tuberculosis Management: A Mixed-Methods Appraisal of Video Directly Observed Therapy. Open forum infectious diseases, 5(4), ofy046. https://doi.org/10.1093/ofid/ofy046
  14. Scene Health. (2022). Emocha Health Rx Healthy Living Flip The ScriptHIV Program Adherence Services Program Review. Scene Health.