Scene for Health Plans

True medication adherence 
is a force-multiplier for disease management.

With MedEngagement, we meet members where they are— every day — to deliver unparalleled outcomes.

Our MedEngagement solution goes beyond traditional adherence programs by providing a comprehensive, personalized approach that empowers members to take control of their health and achieve lasting change.

Quality

Achieve 92% member satisfaction

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Engagement

Improve clinical outcomes

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Cost of Care

Impact 5+ quality metrics

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

Clinical

Improve utilization by 14-20%1

We impact possession quality metrics as well as provider visits, labs, and testing value capture.

MedEngagement uses 1:1 async video, chat, phone, email, and mail to deliver personalized medication support at scale.

Outreach & education

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Linkage to Care

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Medication 
Review

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Video
DOT

Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.

Technology designed for better medication management. For life.

Spotlight
by [Scene]

Our easy-to-use mobile app. Patients log into Spotlight daily to connect with our care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications and empower them to improve their health.

  • Easy-to-use, fun, and free to patients
  • Helps patients learn about their medications
  • Gives patients access to a care team of pharmacists, nurses, and health coaches, every day
  • Provides patients with a simple way to report and get help with medication problems, like side effects
  • Allows patients to easily track their progress
Backstage
by [Scene]

The care team portal is designed to guide care teams through medication observation and engagement.

  • Dose-by-dose medication assessment
  • Robust adherence analytics
  • Content creation studio for video & chat
  • Livestream video appointments
  • Clinical escalation via notes
  • Missed submission alerts
  • Observation of SDOH & behavioral challenges
Action
by [Scene]

Our escalation and engagement engine, guides our care team to world-class engagement at scale. Action recommends expert content, initiates follow-up actions, and alerts care team members to a wide range of scenarios, from exceptional improvement to concerning events.

  • Customizable rules engine
  • Observation of adherence challenges
  • Smart task list
  • Customizable video & chat bank
  • Content creation studio

I just wanted to share my news with you that I got my A1c down to 5.8. 😀 In April of this year, my doctor is going to take me off insulin. 🙌🏾🙌🏾🙌🏾””

- Michael, DSNP Participant with a starting A1C of 10.3
Mid Atlantic MCO Member

Diabetes & Hypertension Case Study

By leveraging video Directly Observed Therapy (video DOT), our MedEngagement program helped a Mid-Atlantic health plan achieve improved medication possession and adherence rates, clinical outcomes, and preventative care compliance in a difficult-to-engage population of members with diabetes and hypertension.

130

Average touch points per member in video DOT.

61%

Members who were highly adherent via video DOT (≥ 80% adherence).

4.6/5

Average member satisfaction rate.

Our 700+ customers spanning health plans, public health, life sciences, and more are transforming disease management.

“Scene does more than medication adherence. It’s a comprehensive solution that’s helping us drive improvements in outcomes, clinical health services, and pharmacy quality measures.”

Director of Quality, MidAtlantic Medicaid MCO

“Scene Health has a long-standing focus on advancing health equity through daily connections.”

Jacki Porter, Senior Clinical Program Manager
UnitedHealthcare Community & State Clinical Capabilities

“[Through Scene’s video DOT strategy], we see improvement in our outcomes and not just the A1C control, but the other parts of things that need to be done for members with diabetes. We’re seeing that they are more compliant with their eye exams, and they’re more compliant with other items of care that they need.”

Suzanne Moxham, Director, Quality, Accreditation, and Government Programs at CareFirst BlueCross BlueShield

“With Scene Health, members are able to take control of their health with some extra help and daily connections, supporting and motivating children through asthma medication adherence. This is done through a clinical program called video Directly Observed Therapy (vDOT).”

Jacki Porter, Senior Clinical Program Manager, UnitedHealthcare Community & State Clinical Capabilities

“Scene has been a lifesaver! For people needing closer monitoring of their medications and medical conditions, this service is beneficial to all!

Public Health Department

“Scene has been a lifesaver! For people needing closer monitoring of their medications and medical conditions, this service is beneficial to all!

Public Health Department

“The Scene team worked closely with the trial team to ensure that any potential administration issues were caught quickly, which allowed prompt follow-up with trial participants by research sites.”

Sr. Director, Clinical Trial Management, CRO

10+ years of experience and numerous recognitions validate our approach.

Schedule time to connect with us.

Our 360° approach to medication support empowers your members to effectively manage their conditions. The end result? Cost savings, improved outcomes, and increased quality measures. Schedule time to connect with our team to learn more. We look forward to connecting with you!