Scene for Health Plans
True medication adherence is a force-multiplier for disease management.
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With MedEngagement, we meet members where they are— every day — to deliver unparalleled outcomes.
Our MedEngagement solution goes beyond traditional adherence programs by providing a comprehensive, personalized approach that empowers members to take control of their health and achieve lasting change.
Quality
Impact 5+ quality metrics
We impact possession quality metrics as well as provider visits, labs, and testing value capture.
Engagement
Achieve 92% member satisfaction
We impact possession quality metrics as well as provider visits, labs, and testing value capture.
Cost of Care
Reduce ED/IP costs by 14-20%
We impact possession quality metrics as well as provider visits, labs, and testing value capture.
Clinical
Improve clinical outcomes
We impact possession quality metrics as well as provider visits, labs, and testing value capture.
MedEngagement uses 1:1 async video, chat, phone, email, and mail to deliver personalized medication support at scale.
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Outreach & education
Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.
Linkage to Care
Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.
Medication Review
Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.
Video DOT
Members receive access to our care team and video-forward, condition-specific educational outreach via phone calls, emails, print materials, and text messages.
Technology designed for better medication management. For life.
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Our easy-to-use mobile app. Patients log into Spotlight daily to connect with our care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications and empower them to improve their health.
- Easy-to-use, fun, and free to patients
- Helps patients learn about their medications
- Gives patients access to a care team of pharmacists, nurses, and health coaches, every day
- Provides patients with a simple way to report and get help with medication problems, like side effects
- Allows patients to easily track their progress
The care team portal is designed to guide care teams through medication observation and engagement.
- Dose-by-dose medication assessment
- Robust adherence analytics
- Content creation studio for video & chat
- Livestream video appointments
- Clinical escalation via notes
- Missed submission alerts
- Observation of SDOH & behavioral challenges
Our escalation and engagement engine, guides our care team to world-class engagement at scale. Action recommends expert content, initiates follow-up actions, and alerts care team members to a wide range of scenarios, from exceptional improvement to concerning events.
- Customizable rules engine
- Observation of adherence challenges
- Smart task list
- Customizable video & chat bank
- Content creation studio
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I just wanted to share my news with you that I got my A1c down to 5.8. 😀 In April of this year, my doctor is going to take me off insulin. 🙌🏾🙌🏾🙌🏾””
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Diabetes & Hypertension Case Study
By leveraging video Directly Observed Therapy (video DOT), our MedEngagement program helped a Mid-Atlantic health plan achieve improved medication possession and adherence rates, clinical outcomes, and preventative care compliance in a difficult-to-engage population of members with diabetes and hypertension.
130
Average touch points per member in video DOT.
61%
Members who were highly adherent via video DOT (≥ 80% adherence).
4.6/5
Average member satisfaction rate.
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Our 700+ customers spanning health plans, public health, life sciences, and more are transforming disease management.
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10+ years of experience and numerous recognitions validate our approach.
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Schedule time to connect with us.
Our 360° approach to medication support empowers your members to effectively manage their conditions. The end result? Cost savings, improved outcomes, and increased quality measures. Schedule time to connect with our team to learn more. We look forward to connecting with you!
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